Utilizing Remote Desktop Gateway (RDGW)

This is a guide on connecting and accessing your windows machine using Remote Desktop Gateway from a windows machine.

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Prerequisites

These are required before this service can become fully operational. You will likely have these on hand from an existing deployment of Active Directory. If you don't know these details, please ask support.

• Active Directory Domain: In our examples below, novacorp.com is our domain.
• Active Directory User Account: In our examples below, cmdr.stevens is our user. Note that user accounts must always be specified with an associated domain. There are two forms, and both will work just fine:
  • Backslash style: <domain>\<user> (ie. novacorp.com\cmdr.stevens)
  • @ style: <user>@<domain> (ie. [email protected])

These will be provided to you by NetFire following provisioning of this service, and are required for connection.

• RDGW Server Name: This is the hostname of the gateway that your RDP traffic will be routed through. In our example below, this is rdgw1-mars1.novacorp.com.
• Computer Name: This is the hostname of the computer you are connecting to via the gateway. In our example below, this is dsn1-jupiter. Fully-qualified names or private IPs should work as well.

Using the Official Microsoft Remote Desktop Client on Windows

1. Open the Remote Desktop Connection application from your start menu.
2. Select the Show Options drop down button.
3. Switch to the Advanced Tab and then under Connect from anywhere, click the Settings button.
4. A new window will overlay on top of your Remote Desktop Connect window labeled RD Gateway Server Settings.
5. Configure the settings in this window to match as follows:
   • Select the radio button Use these RD Gateway server settings.
   • Server Name: Input your RDGW server name
     In our example, we used rdgw1-mars1.novacorp.com. You will receive this detail from NetFire upon provisioning of the service.
   • Logon Method: Allow me to select later
   • Select the checkbox for Use my RD Gateway credentials for the remote computer.
     This will help expedite the process when logging into your remote computer later.

RD Gateway Server Settings - Visual Guide:

After configuring your RD Gateway Server Settings, navigate back to the General tab.

1. Configure the settings in this window to match as follows:
   • Computer: Enter the name the computer you desire to connect to here
     In our example, we are using dsn1-jupiter. You may receive this upon provisioning of the service, but this will normally be for a machine that has already been provisioned at a prior point.
   • Username: Required to use your Active Directory Domain and Username.
     Please note that you can use either format to successfully connect:
     [email protected]
novacorp.com\cmdr.stevens
2. Select Connect

Remote Desktop Connection: Logon Settings - Visual Guide

Following this, you will be prompted for your credentials and have successfully logged into your windows machine using RDGW.

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If you have any questions or need assistance, please contact support by emailing [email protected] or submit a request directly to our help desk.